|
WHAT'S NEW
Membership Program - we are looking for your input. Click Here
Is customer service getting better or worse? Take our poll:
WHAT'S NEW
|
Celebrating Customer Service Excellence Conference - Mark the Dates
NEW: Edmonton October 8. Our third annual Calgary conference will be October 9, 2008.
52 Customer Service Tips, Strategies & Sayings Handbook. Improve customer service skills, implement practical tools, and motivate employees. Topics include: What is service? Let go of the predictable to experience the possible. Unleash the potential of your employees, and much more. Visit our products page for more information and to order yours today.
Do-It Yourself Training Packages added to our Products page.
|
Working to set your
business apart.
“Step out of the predictable
to experience the possible.”
Your business is only as strong as your weakest link. Customer Service Works is focused on supporting your business in three ways:
Personal Professional Organizational
Providing you with information and tools to apply in your workplace.
Do-It Yourself Training Packages - Comprehensive training packages, including a facilitator guide and participant materials. Designed as one-hour inservices on customer service and team development to supplement your business training.
Resource Centre - Industry links and articles, tipsheets, training games and activity ideas, recommended reading, website links, inspirational quotes, customer service sayings, quizzes, and ideas to reward, recognize and reinforce high staff and team morale.
Developing attitudes and skills in your people, which translate into behaviours that achieve business results.
Presentations and Keynotes - Are you looking for a speaker for your next association luncheon, conference session or business lunch and learn?
Supporting the transformation of business strategies into business results.
Consulting & Facilitation - Strategic planning, developing a vision, audits through to implementations and evaluations, project management, customer focus groups, process and policy design.
What We Focus On
Customer service, complaints & loyalty
Team development & motivation
Change, stress and time management
Out of the box brainstorming
Coaching & leadership
|
REFERRAL PROGRAM
Click here to find out how you can turn a referral into money in your pocket!
|
Are you receiving our free monthly newsletter, InterACTIVE?
We are proud to be current members in good standing with the following associations.
Alberta Call Centre Association
Alberta Parks & Recreation Association
Calgary Better Business Bureau
Calgary Chamber of Commerce
Canadian Parks & Recreation Association
Canadian Standards for Training & Development
eXmerce Barter Exchange
Blog:
Take part in the Customer Service Works Blog
|
