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WHAT'S NEW

Theme: Learning is a process, not an event

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FREE training games, activites, and quizzes are added monthly to our InterACTIVE Community members pages.  Click here for more information.

Early-bird conference registration is coming to a close - don't delay! Thursday October 7, 2010 - Celebrating Customer Service Excellence conference in Calgary.

FREE Webinar:  Customer Service Strategies October 21.

Working to set your
business apart.
 
 “Step out of the predictable
to experience the possible.”
 
 

HOW you do business is as important as WHAT business you are in.  Customer Service Works is focused on supporting your business in delivering an exceptional customer experience through your philosophies, people, processes, performance, and technology.

  • Providing you with products, information and tools to apply in your workplace.
  • Developing attitudes and skills in your people, which translate into behaviours that achieve business results.
  • Supporting the transformation of business strategies into business results.
   
Newsletter - A FREE monthly e-newsletter, with the option to sign up for our NEW free weekly email InterACTION.  Start every Monday off with a quote, tips, and a challenge on how to apply the information, based on our monthly themes.
   
Resource Centre - Articles, tipsheets, training games and activity ideas, recommended reading, quotes, customer service sayings, and ideas to reward, recognize and reinforce high staff and team morale.  
     
Consulting & Facilitation - Strategic planning, developing a vision, audits through to implementations and evaluations, project management, customer focus groups, process and policy design.
 
Membership Program - Your InterACTIVE Community - Articles, resources, quizzes, online discussion forum with other members, access to member only events and more. 
            
What We Focus On
Exceptional customer service, complaints & loyalty
Team development & motivation
Change, stress and time management
Out of the box brainstorming
Coaching & leadership
 

 We are proud to be current members in good standing with the following associations.

Alberta Call Centre Association
Calgary Better Business Bureau
Calgary Chamber of Commerce
Canadian Standards for Training & Development
eXmerce Barter Exchange
 
    
Are you receiving our free monthly newsletter, InterACTIVE? Sign up today!

 

 


 

  


 
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