Train the Trainer
A partnership in training philosophy providing your company an opportunity to be a licensed provider of Customer Service Works training workshops. We work directly with individuals you select in your company to prepare them to facilitate our programs to your employees.
Options for how you would like to work together are available, and include:
- Annual licence per participant OR
- Annual licence unlimited participants
Features & Benefits - Why this might be a viable option to meet your needs.
The following modules are available through a Train the Trainer program.
Customer Service
All About Customer Service
3 Keys to Unlock a Positive Customer Experience
The Customer Service Game
Making It Personal
Celebrating Customer Complaints
Dealing with the Dilemma of Difficult Customers
“Satisfied Customers are not Loyal Customers” - Building Customer Loyalty
Team Building
Building an Effective Team
“Hey, I Thought I Was a Valuable Member of This Team!” - Dealing with Team Conflict
-
Access to professionally developed learning curriculum reducing your out of pocket expenses for your own program development.
-
Access to all materials including participant handbooks, participation certificate templates, activity templates, PowerPoint presentations, and a facilitator guide. Your in-house facilitators are ready to train.
-
Licensing options provide pricing choices to fit your budget and employee size.
-
Use of your in-house facilitators reduces the cost to bring us in to do your on-going training.
-
Reduction in license costs when you commit to more than one year offers financial savings.
-
Coaching and support by Customer Service Works for your in-house facilitators ensures content-readiness and increases the consistency of delivery for your employees.
-
Customization of activities to your culture are part of the package, making the workshop look and feel like your business, and making learning relevant for your employees.
For more information on this training option, please contact us directly.
