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Who We Are
Customer Service Works is based out of Calgary, Alberta Canada. The company was built on a passion to assist organizations in turning strategies into results, and to further develop the personal best of people. Customer Service Works operates as a sole proprietorship, registered in the Province of Alberta in October 2001. Our philosophy is to assist service-oriented organizations in creating sustainable strategies considering philosophy, people, process, technology, and performance. Our desire is to form relationships with our customers to support change as a process versus an event. We actively practice the principles and values of our company in our methods and our people.
Learn more about our:
Why Customer Service Works?
Everyone is a customer. You are a customer. You know that every experience determines whether or not you will do business again, and the story you will tell others.
Cost
We work directly with you to ensure the best possible price and value for your needs.
Results
Customer Service Works orientation provides results for you. Through fully understanding and meeting your individual needs, we hope you will be our loyal customer.
Education
As we work together, we share our techniques, strategies, ideas and tools with you.
Experience
Over thirteen years working first hand in service industries with the development and facilitation of multiple training programs, consulting services, personal and team coaching and project management. Industries we have worked in include: Finance, Help Desks, IT, Call Centres, Manufacturing, Educational Institutions, Non-profit, Sports/Recreation & Aquatics.
Business Philosophy
Our motto is Learn, Affirm & Grow. When selecting a company, we believe it is important you feel a match between our values and yours.
- Customer Focused
- Integrity
- Empowerment
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Price, product and promotion are easily replicated. Your competitive advantage occurs through the ability to differentiate based on the customer service experience.
Your employees need to be customer service ambassadors with knowledge, skills, attitudes and behaviours that make customers stand up and take notice, value the experience, return to do business again and refer others to you. Satisfied customers will happily take their business elsewhere, loyal customers are yours for life.
Your organizational strategies and structures need to be defined from the customers’ point of view with an uncompromising organization-wide philosophy of “the customer is our most important asset”. After all, without customers there is no business.
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Through our services, Customer Service Works will support your business and employees to:
- Commit to and sustain an organization-wide customer centered philosophy.
- Provide consistently memorable service at every point of contact.
- Recognize every interaction as an opportunity to build loyalty.
- Gain a reputation for service that is second to none.
The concept is simple – “treat every customer as your best friend”.
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Perception is reality. Customer Service Works!
Customer Service Works training programs and consulting services will assist you in becoming the service benchmark others are trying to achieve!
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You have control over 96% of the reasons customers stop doing business with you!
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