RESOURCE CENTRE 
The resource centre is your one-stop for FREE tips, tools, information, strategies, games/activity ideas, and resources designed to build and reinforce customer-focused attitudes, skills and behaviours. Use these to reinforce how Customer Service Works! We also add new content (training activities, quizzes, articles, etc.) on our InterACTIVE Community Members site regularly. Resources in this area are also FREE and available to members. If you aren't yet a member, click here to find out what it is about.
We offer practical support, an opportunity to share your knowledge, expertise and experience with others, access to professional development tools and free resources.
Tip sheets & Articles
Downloadable "nuggets" of information ready to be applied personally or with your team. New tipsheets have been added for you.
Training Games & Activities
Reinforce your team training and professional development with FREE instructional game and activity ideas. New training ideas are added every month.
Tools to Motivate
Ideas to reward, recognize, reinforce and raise high staff and team morale!
Take our Online Poll - Every month we will provide a new poll question, related to our theme of the month.
Quotes - Every month we change our list of quotes to match our monthly theme. Bookmark this page and come back monthly to be inspired.
If you have a customer service experience you are proud of and want to share with others, a tip, article, industry link, website or book you think should be added to our activity centre, let us know.
Articles
The Customer Report Card - Success in the Call Centre, EMPOWER Your Team, Differentiation Based on Service, Making Customers Feel Important... To receive more articles, tips and strategies delivered to your e-mail on a monthly basis, sign up for InterACTIVE - it's FREE!
Industry Links & Articles
Industry-specific website links, articles and resources.
