The resource centre is your one-stop for FREE tips, tools, information, strategies, games/activity ideas, and resources designed to build and reinforce customer-focused attitudes, skills and behaviours. Use these to reinforce how Customer Service Works!
We offer practical support, an opportunity to share your knowledge, expertise and experience with others, access to professional development tools and free resources.
Articles
The Customer Report Card - Success in the Call Centre, EMPOWER Your Team, Differentiation Based on Service, Making Customers Feel Important... To receive more articles, tips and strategies delivered to your e-mail on a monthly basis, sign up for InterACTIVE - it's FREE!
Industry Links & Articles
Industry-specific website links, articles and resources.
Excellent Service Recognized
Perception is reality! Gain strategies and best practices related to scoring an A+ in customer service from real-life experiences.
Tip sheets
Downloadable "nuggets" of information ready to be applied personally or with your team.
Training Games & Activities
Reinforce your team training and professional development with FREE instructional game and activity ideas.
My Favourites
Recommended reading, professional development, website links, inspirational quotes and customer service sayings.
Tools to Motivate
Ideas to reward, recognize, reinforce and raise high staff and team morale!
If you have a customer service experience you are proud of and want to share with others, a tip, article, industry link, website or book you think should be added to our activity centre, let us know.
