RESOURCE CENTRE

Articles

Jayne Kowal
Author

Jayne Kowal has published articles on customer service in a number of business newsletters, and writes monthly for our free e-newsletter InterACTIVE.  Here are a few of our articles.   

The Customer Report Card The success of your organization lies in the evaluation from its most important asset - the customer! The Customer Report Card explores two key assets to gaining an A+ related to Call Centre operations: employees and technology.

EMPOWER your team contains 7 critical elements of the EMPOWER model designed to increase employee job satisfaction.

Differentiation Based on Quality Service explores the difference between core and quality service in a Call Centre environment, types of training and tips for selecting a trainer.

Making Customers Feel Important provides simple strategies using the word V.A.L.U.E.

Email Jayne : jayne@customerserviceworks.com