CELEBRATING CUSTOMER SERVICE EXCELLENCE 2010 CONFERENCE

Thursday October 7, 2010 in Calgary

Location:  Greenwood Inn, 3516 26 Street NE

Full Program including registration form

Get your company's name out - consider our sponsorship opportunities

Program Highlights

7:30 – 8:15 am Check-in and catered hot breakfast buffet; networking.

8:15 – 8:30 am Opening remarks and welcome
Jayne Kowal, Owner of Customer Service Works

8:30 – 9:30 am Opening keynote
Ross Meredith, General Manager of the Westin
Customer Service is All About Leadership

9:30 – 9:45 am Break

9:45 – 10:30 am Keynote
Robin Mitchell, General Manager & Executive Director of Spray Lake Sawmills Family Sports Centre
Excellence in Customer Service...The Ultimate `Customer Experience`- Why seek it out.

10:30 – 11:00 am Nutrition break and networking

11:00 – 12:30 pm Workshop Sessions
Session A: George Boelcke, Vantage Seminars
The Tools of Colors OR

Session B: Jayne Kowal, Customer Service Works
It Starts and Ends with Attitude

12:30 –1:15 pm Hot lunch and networking

1:15-2:00 pm Keynote
Currently being finalized

2:00 – 2:30 pm Nutrition break and networking

2:30 – 4:30 pm Workshop Sessions
Session A: George Boelcke, Vantage Seminars
Advanced Colors for Sales and Customer Service OR
Note: To attend the afternoon workshop you need to participate in George`s am workshop OR have attended his colors session at our conference 2 years ago.

Session B: Jayne Kowal, Customer Service Works
Putting the S.E.R.V.E Back in Service

4:30 – 5:00 pm Closing remarks and prizes.

Cost & Registration

Early bird rate: 

Register on or before September 3, 2010 and pay only $289 (plus GST).

The first 33 people to register will receive a gift.

All early bird registrations will be entered in a draw to win a prize!

After September 3, 2010 register for $339 (plus GST).

Register 10 individuals from the same company and only pay for 9.

Pricing is based on early bird or regular rate depending on date of registration. 

Registration includes:

·         Delegate bag

·         Catered breakfast, lunch and nutrition breaks

·         Great door prizes

How to Register: 

Print a copy of the registration form and fax to 403-257-7864.

Phone us at 403-257-7732.

Register online.

Email your registration form to Jayne@customerserviceworks.com

 We will confirm your registration within 5 business days upon receiving it.