7:30 – 8:00 am
Check-in and catered buffet breakfast, networking.
8:00 – 9:00 am
Opening remarks, welcome and opening keynote
Jayne Kowal, Customer Service Works
Results Start With the Heart of a Servant
9:00 – 9:15 am
Break and networking
9:15 – 10:15 am
Bruce Lee, Encore Seven Inc.
Building Your Great Future
OR
SESSION 1B (Customer Service)
Jayne Kowal, Customer Service Works
Dealing With the Dilemma of Difficult Customers
OR
SESSION 1C (Leadership)
Mumtaz Ebrahim
The Power of Authentic Engagement
10:15 – 10:30 am
Break and networking
10:30 – 11:00 pm
FULL PLENARY - FACILITATED NETWORKING SESSION
Jayne Kowal, Customer Service Works
Meet each other, identify common "hot topics" and have fun!
11:00 – 12:30 pm
LUNCH (11:00 – 11:30) & KEYNOTE (11:30-12:30)
Erika Van Noort, Bell Canada
Best Practices & Trends in Customer Service
12:30 – 12:45 pm
Break and networking
12:45 – 3:15 pm (Workshops)
SESSION 2A (Personal)
Pam August, WestJet
Brain Gymâ...Learning with a "Big L"
OR
SESSION 2B (Customer Service)
George Boelcke, Vantage Consulting
Colours
3:15 – 3:30 pm
Nutritional Break & Networking
3:30 – 4:30 pm
CLOSING KEYNOTE
Bruce Lee, Encore Seven Inc.
Becoming Unreasonable & Extraordinary!
4:30 – 5:00 pm
Closing remarks and door prizes.
Practicing the Principles of Customer Service!
Early bird rate for new attendees: Register on or before August 29, 2008 and pay only $279 (plus GST).
The principle of referrals - your registration could be free!
New this year, we will take $25 off of your registration fee for every person you refer, and who signs up before August 29, 2008.
Notes:
The person can be from your company or from another company.
Please ensure the person you refer puts your full name under "referred by" in their registration form.
If the person you refer cancels their registration, you will be billed the $25.
If you refer more than the value of your full registration fee we are unable to provide any financial compensation.
All early bird registrations will be entered in a draw to win a prize!
After August 29, 2008 register for $329 (plus GST).
Your registration includes:
- A full day of professional development (7 hours of learning)
- Delegate bag
- Catered breakfast, lunch and nutrition break
- Great door prizes
Space is limited; don't miss out on this opportunity to celebrate customer service week receiving professional development, great food, and networking with peers from multiple industries.
As this conference is about celebrating customer service excellence, and services is about an act of assistance to someone, we will be donating $10 from each registration. This money will be given to Hope Missions.
HOW TO REGISTER
Online with a credit card (Customer Service Works uses a PayPal secure site). Complete the registration form online, when you click on process you will be directed to PayPal for payment.
Fax or email your registration form to be invoiced or pay with barter dollars (eXmerce Barter members only).
