My Favourites
Here are some of the books we love, plus Amazon recommended books.
Customer Service, Customer Loyalty & Customer Relationship Management
“Customer Satisfaction is Worthless, Customer Loyalty is Priceless” by Jeffrey Gitomer
“Raving Fans – A Revolutionary Approach to Customer Service” by Ken Blanchard and Sheldon Bowles
Leadership & Self-Development
“Leadership From Within” by Peter Urs Bender
“The Power of Focus” by Jack Canfield, Mark Victor Hansen and Les Hewitt
“Who Dares Wins” by Peter Legge
Presentations
“Secrets of Power Presentations” by Peter Urs Bender
Rewards, Recognition & Motivation
“1001 Ways to Reward Employees” by Bob Nelson
* The sites listed above have been identified as interesting or informative. Customer Service Works is not affiliated in any way.
Free inspirational and motivational quotes emailed to you each day, five days per week on a variety of topics. A great way to inspire your day, distribute to your staff or print out and post.
Whether personal or professional, growth and development occur by setting goals and working to achieve them. With best intentions we set goals but do they stay in the forefront with progress marked and celebrated? Do we want to set goals but aren’t quite sure how to start? Maybe we set high ambitions without creating small measurable goals that progress us, leaving us feel frustrated and unsuccessful. This website focuses on helping you set and manage your personal and professional goals. Tips, articles and a free newsletter on goal setting are also offered.
The following are provided as resource links. Customer Service Works is in no way affiliated with these sites.
