2. If the person hesitates, I start my reply.
Yes
No

3. I withhold judgement about the person's ideas until he/she has finished.
Yes
No

4. I give the person appropriate eye contact, head nodes, and non-verbals to indicate I am listening.
Yes
No

5. I come across with positive communication even when I am stressed.
Yes
No

6. I am aware of the message sent with my words, tone and body language and ensure I send the right message every time.
Yes
No

7. I accentuate the positive and avoid negative with my choice of words.
Yes
No

8. I use open gestures and avoid closed gestures when communicating face-to-face.
Yes
No

9. I use jargon, technical, and/or "big" words to sound more intelligent.
Yes
No

10. I monitor my pace and volume and avoid monitone when speaking.
Yes
No

Score =
Correct answers: