RESOURCE CENTRE 
Industry Links & Articles
The following links are provided to support sharing of information sources related to your industry. Many of the links provide access to industry-specific white papers, articles and more.
Customer Service Works is an independent training and consulting company. The following links are provided solely as a resource and are not intended as an advertisement, endorsement or promotion of any company, association, product or service. If you have recommendations for links we should consider adding, contact us.
Contact Centre/Call Centre/Help Desk/IT
Associations
Bitpipe – IT product literature, white papers, webcasts
Call Center Learning Center
A comprehensive directory for call center managers including tutorials, call center benchmarking, articles, books, call center vendors directory software, training, performance management. www.call-center.net
CompTIA
Computing Technology Industry Association
Contact Centre World
Help Desk Institute
IT Business – Canadian Technology News
Customer Relationship Management
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Sport & Recreation
Lifestyle Information Network (LIN)
