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Tools to Motivate

Ideas designed to reward, recognize and reinforce high team morale!
 
Take Time To Recognize
During a training session, provide each member of your team with an index card. They are to place their name at the top. Rotate the cards. Each person writes something they like or appreciate about their peer. When the cards are returned to their “owners”, provide 1-2 minutes to read. 
 
Baby Pictures
Gather a baby picture and a unique quote, statement or fact from each person. Affix them to poster board and number each picture. Create a handout with only the numbers listed. Explain that it is an individual competition to see how many of their peers they can identify. Review the list as a team and award the winner with a fun prize. This is a fun activity to use during a professional development day (post it in the morning and allow people to work on it during breaks or down times throughout the day). Alternatively, post the pictures in your work environment and provide a week to complete the activity. Review the list and award the winner during a team meeting.
 
A Piece Of Your Culture
Host a team potluck. Each person brings a dish that relates to his or her culture or heritage. You might choose to spend some time while everyone is eating to have employees share some interesting facts about their history.
 
Create Personal Profile Plaques
Show your employees how much they mean to you in an individualized way. Use the letters of your employee’s first name to recognize “soft skills” they excel in. Print on fancy paper and frame.
 
Create Personal Growth Notepads
Create note pads with the employee’s name and personal mission or goal statement. Change occurs through continued practice and these pads work as continuous reinforcement!
 
The following websites provide cartoons for purchase, but may be a useful tool to motivate and inspire your staff.
 
http://www.glasbergen.com/
 
http://www.cartoonresource.com/customerservice_1.htm
 
http://www.cartoonstock.com/directory/c/customer_service.asp
 
http://www.cartoonbank.com/
 
 
For more ideas on rewards and recognition, visit our tip sheets page, or let us work with you to create a program for your team.  Here are some ideas participants from our Customer Service Week 2005 free lunch and learn presentations had for motivation.
 
What is the #1 way you use to recognize employees for providing excellent service?
 
  • Gift Certificates
  • Employees fill out a form on what their “favourite” things are (i.e. Vending machine item, restaurant, store, etc) we then choose the dollar amount and get certificate (*)
  • Kudos cards – employees recognize peers for those extra things that make your day. Points are assigned for each card and can be redeemed at our Sport shop for merchandise
  • Superstar of the day board – the employee’s name goes on the board, each day a different employee, we write that they have a great attitude and they have portrayed it to the customers
  • Reward of personal choice
  • Concert tickets– favourite artist
  • Lunch
  • Kind words for excellent service with a “cc” to the “important” people (boss’s boss)
  • Thanking them in person in front of their peers and rewarding them with sport tickets or corporate items
  • Bonus incentives
  • Continuously “pat” them on the back for a job well done
  • We award star points which get sent out to the department or award them time off coupons, star points can be redeemed for time off with pay
  • Public recognition emails
  • Thank you cards
  • Time off with pay
  • Give positive feedback
  • Rewards for team-building (team events)
  • Star Awards
  • I have stickers that I give out to my team mates (remember when you were in grade school and you would get fun stickers like “googly eyes” or “sniff & smell”) amazing what a sticker can do to boost morale
  • Verbal recognition
  • Face-to-face presentation of thank you gift
  • Long term service awards/ceremony
  • Reward points
  • Acknowledgment of a job well done
  • Rewards
  • Monetary reward in a team meeting
  • Extra breaks
  • Personal interest reward
  • Daily, weekly, monthly recognition
  • 20 minutes a day is allocated for empowerment
  • SEA – service excellence award – nominations are collected monthly, all nominees are recognized but senior management selects one overall winner, they receive award & $100 shop card from Cadillac Fairview and club-wide recognition
  • Candies
 
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