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PRODUCTS 
If you would like to be invoiced for any of the products below, versus paying online with a credit card, please email info@customerserviceworks.com. Include the product(s) you are interested in purchasing, along with your name, company and contact phone number. We will phone you to confirm your order and obtain your billing information.
52 Customer Service Tips, Strategies & Sayings Handbook
Skill focus: Customer Service
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$9.95 each |
Do you believe in the importance of customer service? At Customer Service Works we know that the success of any business shares this philosophy, and as such should strive to incorporate this ideal throughout every aspect of their business. In order to have a positive impact on people, strategies must be in place to further develop the performance of the people who come in contact with customers. To support this, Customer Service Works has created a 14 page handbook filled with practical strategies and related quotes to support you on your journey of excellence. Some of the themes covered in this book include:
What is service? Let go of the predictable to experience the possible. Turn policies into philosophies. Unleash the potential of your employees. Your frontline forms your reputation…and many more.
Order your handbook today. (Price includes shipping)
Do It Yourself Training Packages
Customer Service Works recognizes budget constraints and scheduling to accommodate staff attending training can be challenges. To address this need, we offer comprehensive do-it-yourself training packages on a variety of soft-skill subjects. These are designed as 60-120 minute in-service/workshops complete with a downloadable facilitator guide, participant materials, PowerPoint (where applicable) and all required activity templates. The facilitator guide includes objectives, activities, key learning, materials required, and ideas on areas to customize for your organization. New workshops are continuously added, check back often. Contact us if there is a topic area you would like to see added.
It’s simple. Select the workshop(s) you are interested in purchasing by clicking on "Add to Cart". When you are ready, click on "View Cart" to complete your purchase transaction. Upon completion of your purchase, click on "Return to Merchant" to download your files. Review the materials, and you are ready to facilitate with your team.
Skill focus: Customer Service
Time frame: 60-minutes
The singe most important thing your customer can give you is repeat business. You can get it and keep it through quality customer service. Understand the elements of customer service. Learning objectives include:
- Understand the difference between excellent and poor service, drawing on personal experiences.
- Define service.
- Apply service elements to your business.
A Customer Service Attitude
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$79.95 |
Time frame: 75-minutes
Understand the impact our attitude has on the overall customer experience. Learning objectives include:
- Define attitudes, values and motives.
- Recognize the importance of attitude to the overall customer experience.
- Understand what impacts our attitude, with strategies to eliminate "attitude killers".
- Reflect on our personal attitude.
Core Vs. Quality Service
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$159.95 |
Skill focus: Customer Service
Time frame: 120-minutes
Core service keeps you in business. Quality service makes your customers want to come back. Apply knowledge of core and quality service to enhance your customer's service experience. Learning objectives include:
- Understand the difference between core and quality service.
- Understand the customer report card concept.
- Develop and apply strategies to enhance the core and/or quality experience in your business.
Customer Touch Points
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$79.95 |
Skill focus: Customer Service
Time frame: 60-minutes
Evaluate and create strategies to enhance the customer experience through all customer touch points. Learning objectives include:
- Understand the definition of a customer touch point.
- Identify different touch points applicable to your business.
- Evaluate customer touch points related to your business.
- Create strategies to enhance the customer experience through your business's touch points.
Understanding Needs
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$79.95 |
Skill focus: Customer Service
Time frame: 60-minutes
Understand what customer needs are, and how to add value to their experience by meeting the tangible and intangible needs. Learning objectives include:
- Understand and apply 3 components to identify needs.
- Define tangible and intangible needs.
- Recognize needs are not always tangible.
- Create strategies for anticipating needs.
Developing Team Norms
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$159.95 |
Skill focus: Team Development
Time frame: 120-minutes
Equip your team with a set of positive norms to support healthy team performance. Learning objectives include:
- Define norms.
- Identify negative behaviours.
- Develop strategies to turn negative norms into group-building behaviours.
- Create an action plan to apply norms.
- Experience collaboration, cooperation and creative problem solving.
Conflict - Dealing With Subversive Behaviours
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$79.95 |
Skill focus: Team Development
Time frame: 60-minutes
Develop strategies to effectively overcome subversive (negative) team behaviours. Learning objectives include:
- Understand team subverting behaviours and strategies to effectively deal with these.
- Develop a personal action plan.
Personal Empowerment Game
$79.95
A journey of self-discovery designed to help you affirm, learn and grow!
Empowerment means having skills, knowledge, attitude and opportunity to personally succeed. The personal empowerment game uses situations/statements with associated actions in six soft-skill categories: leadership, customer service, stress management, communication/problem-solving, conflict management and teamwork. Each category comes with eighteen situation/action cards.
The objective of this game is to build personal empowerment through knowledge, reflection, and analysis of skills as they relate to the six categories. You win by affirming your knowledge and skills, learning something new about yourself (and others) and growing! Suggested settings for play include team meetings, at a workshop or retreat setting, selected situations to enhance workshop training, or independently pull and reflect on situations during down times or breaks. With your purchase, you will receive facilitator notes, a game board template and situation cards.
Predictable Present to Fantastic Future
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$79.95 |
Skill Focus: Change Management
Time Frame: 60 minutes
Objectives:
- Identify current team successes and challenges related to change experiences.
- Understand one definition of change.
- Understand four different roles/preferences people have when experiencing change, including personal preference(s).
- Experience and analyze four change skills.
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$9.95 |
