Customer Service Works

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SERVICES

Training

Invest in your people and your organization will reap the benefits! Customer Service Works training programs have been designed to develop the right knowledge, skills, attitudes and behaviours to turn your employees into "customer service ambassadors"! From customer service and active listening, to understanding and applying strategies for a high performance team, making a mark through sales, celebrating complaints, time management, stress management and building customer loyalty - we have a program that will be customized to meet your needs. Our workshops have been used in Call Centres, Help Desks, Recreation, Aquatics, Information Technology, Manufacturing, Banking and Non-profit organizations.

Our training services include:

On-Site Training (For your team at your business - Workshops or A La Carte)
Do-It Yourself Training Packages (Available on our Products page)

Program Development

Customer Service Works recognizes your need may be to have an in-house training program. Whether it is new employee training, customer or employee recognition programs, soft skill development workshops or a comprehensive series of learning modules, let us develop a program you can own!

Train the Trainer

A partnership in training philosophy providing your company an opportunity to be a licensed provider of Customer Service Works training workshops. We work directly with individuals you select in your company to prepare them to facilitate our programs to your employees.

Consulting

Successful businesses not only focus on what their businesses offer (products and services), but also HOW they do business. How you do business includes having a well-defined end-to-end customer experience, including five elements: philosophy, people, process, technology, and performance.

We provide a variety of services to meet your individualized needs including audits through to implementation, needs assessments, process and policy design, project management, evaluations, developing visions and goal statements, and customer focus groups. We want to provide real solutions to real situations.

Need a Speaker?

Customer Service Works offers keynotes and presentations designed to help you affirm, learn and grow. Participants will leave with information that is practical, relevant and easy to apply to produce immediate results. Consider us for your next conference, lunch and learn or professional development session.

Coaching

Are you interested in one-on-one personal or professional development for yourself, an employee or team? Customer Service Works offers individual, team and corporate coaching services, customized to your needs, desired outcome and budget.