 | Healthy Habits Workbook
Are you thriving, or merely surviving? Do your daily habits add to your quality of life, or are they pointing you in a negative direction? Everyday the choices we make will have an impact on our lives. You can choose to make changes; to continue with healthy habits or transform unhealthy habits. Changing your habits requires commitment and perseverance - train to sustain. The intent of this workbook is to provide resources and activities, which will enable you to create positive healthy habits to "thrive versus survive".
$24.00 CAD 
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| 52 Customer Service Tips, Strategies & Sayings Booklet
Do you believe in the importance of customer service? At Customer Service Works we know that the success of any business shares this philosophy, and as such should strive to incorporate this ideal throughout every aspect of their business. In order to have a positive impact on people, strategies must be in place to further develop the performance of the people who come in contact with customers. To support this, Customer Service Works has created a 14 page handbook filled with practical strategies and related quotes to support you on your journey of excellence.
$9.45 CAD |
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| Personal Empowerment Game
A journey of self-discovery designed to help you affirm, learn and grow!
Empowerment means having skills, knowledge, attitude and opportunity to personally succeed. The personal empowerment game uses situations/statements with associated actions in six soft-skill categories: leadership, customer service, stress management, communication/problem-solving, conflict management and teamwork. Each category comes with eighteen situation/action cards.
$75.95 CAD |
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| Conflict - Dealing With Subversive Behaviours Training Package
Develop strategies to effectively overcome subversive (negative) team behaviours. Learning objectives include:
Understand team subverting behaviours and strategies to effectively deal with these.
Develop a personal action plan.
Designed as a 60-minute session.
$75.95 CAD |
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| Developing Team Norms Training Package
Equip your team with a set of positive norms to support healthy team performance. Learning objectives include:
Define norms.
Identify negative behaviours.
Develop strategies to turn negative norms into group-building behaviours.
Create an action plan to apply norms.
Experience collaboration, cooperation and creative problem solving.
Designed as a 120-minute session.
$151.95 CAD |
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| Understanding Needs Training Package
Understand what customer needs are, and how to add value to their experience by meeting the tangible and intangible needs.
Learning objectives include:
Understand and apply 3 components to identify needs.
Define tangible and intangible needs.
Recognize needs are not always tangible.
Create strategies for anticipating needs.
Designed as a 60-minute session.
$75.95 CAD |
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| Customer Touch Points Training Package
Evaluate and create strategies to enhance the customer experience through all customer touch points. Learning objectives include:
Understand the definition of a customer touch point.
Identify different touch points applicable to your business.
Evaluate customer touch points related to your business.
Create strategies to enhance the customer experience through your business's touch points.
Designed as a 60-minute session.
$75.95 CAD |
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| Core vs. Quality Service Training Package
Core service keeps you in business. Quality service makes your customers want to come back. Apply knowledge of core and quality service to enhance your customer's service experience.
Learning objectives include:
Understand the difference between core and quality service.
Understand the customer report card concept.
Develop and apply strategies to enhance the core and/or quality experience in your business.
Designed as a 120-minute session.
$151.95 CAD |
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| A Customer Service Attitude Training Package
Understand the impact our attitude has on the overall customer experience.
Learning objectives include:
Define attitudes, values and motives.
Recognize the importance of attitude to the overall customer experience.
Understand what impacts our attitude, with strategies to elimate "attitude killers".
Reflect on our personal attitude.
Designed as a 75-minute session.
$75.95 CAD |
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| Understanding Service Training Package
The single most important thing your customer can give you is repeat business. You can get it and keep it through quality customer service. Understand the elements of customer service.
Learning objectives include:
Understand the difference between excellent and poor service, drawing on personal experiences.
Define service.
Apply service elements to your business.
Designed as a 60-minute session.
$75.95 CAD |
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