Conflict - Dealing With Subversive Behaviours Training Package Develop strategies to effectively overcome subversive (negative) team behaviours. Learning objectives include:
Understand team subverting behaviours and strategies to effectively deal with these.
Develop a personal action plan.
Designed as a 60-minute session. $75.95 CAD
Developing Team Norms Training Package Equip your team with a set of positive norms to support healthy team performance. Learning objectives include:
Define norms.
Identify negative behaviours.
Develop strategies to turn negative norms into group-building behaviours.
Create an action plan to apply norms.
Experience collaboration, cooperation and creative problem solving.
Designed as a 120-minute session. $151.95 CAD
Understanding Needs Training Package Understand what customer needs are, and how to add value to their experience by meeting the tangible and intangible needs.
Learning objectives include:
Understand and apply 3 components to identify needs.
Define tangible and intangible needs.
Recognize needs are not always tangible.
Create strategies for anticipating needs.
Designed as a 60-minute session. $75.95 CAD
Customer Touch Points Training Package Evaluate and create strategies to enhance the customer experience through all customer touch points. Learning objectives include:
Understand the definition of a customer touch point.
Identify different touch points applicable to your business.
Evaluate customer touch points related to your business.
Create strategies to enhance the customer experience through your business's touch points.
Designed as a 60-minute session. $75.95 CAD
Core vs. Quality Service Training Package Core service keeps you in business. Quality service makes your customers want to come back. Apply knowledge of core and quality service to enhance your customer's service experience.
Learning objectives include:
Understand the difference between core and quality service.
Understand the customer report card concept.
Develop and apply strategies to enhance the core and/or quality experience in your business.
Designed as a 120-minute session. $151.95 CAD
A Customer Service Attitude Training Package Understand the impact our attitude has on the overall customer experience.
Learning objectives include:
Define attitudes, values and motives.
Recognize the importance of attitude to the overall customer experience.
Understand what impacts our attitude, with strategies to elimate "attitude killers".
Reflect on our personal attitude.
Designed as a 75-minute session. $75.95 CAD
Understanding Service Training Package The single most important thing your customer can give you is repeat business. You can get it and keep it through quality customer service. Understand the elements of customer service.
Learning objectives include:
Understand the difference between excellent and poor service, drawing on personal experiences.
Define service.
Apply service elements to your business.
Designed as a 60-minute session. $75.95 CAD
Dealing With Change Training Package Predictable Present to Fantastic Future.
Designed as a 60 minute session
Objectives:
Identify current team successes and challenges related to change experiences.
Understand one definition of change.
Understand four different roles/preferences people have when experiencing change, including personal preference(s).
Experience and analyze four change skills. $75.95 CAD
