Our Team

Customer Service Works was built on a passion to assist organizations in achieving a competitive advantage based on service, and supporting skill development and performance of people.  Success occurs when an organization-wide commitment to the philosophy of “the customer is our most important asset” is achieved.

We have over thirteen years of experience working first hand in service industries as well as training individuals to be “customer service ambassadors” within their organizations.

Our team is ready to work with you!

Jayne Kowal, Director and Owner of Customer Service Works

“My passion is people. I believe the greatest organizational assets, aside from the customer, are the employees. Time invested in personal and professional growth through ongoing training, coaching and mentoring reap great benefits for an organization.

Customer Service Works was founded after years of working hard personally to provide service that “wowed” the customer and training others to embrace and apply customer-centric attitudes and behaviours, yet too often on the receiving end of service that left me feeling like an unwelcome inconvenience.

I hope that you will give us the opportunity to “wow” you – and that you will never leave feeling anything less than the most important asset of our business!”

Email jayne@customerserviceworks.com