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Vision / Mission / Values / Operating Principles
Customer Service Works believes in the importance of knowing your customer. We believe getting to know us is also important and invite you to read our vision, mission, values, and operating principles.
Vision
We are known as an established business, modeling a customer service approach, integrated through our philosophies, people, processes, technology and performance.
We offer our expertise to companies who in turn believe the core of business success is built on a customer focus.
Mission
To deliver member and customer value through customized product and service solutions. Working with you to achieve measurable results:
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Incite customer focused attitudes, behaviours and actions.
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Enhance service experiences.
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Increase employee and customer loyalty.
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Increase competitiveness.
Values
Customer Focus
- Work cooperatively with our customers and be easy to do business with.
- Focus on activities that are needs and solutions based, which add value to our services as perceived by our customers.
- Play a role in developing organization-wide customer-centric attitudes, behaviours and actions.
- Assist our customers in exceeding their customer's expectations.
- Help our customers achieve measurable results.
- Appreciate and earn our customer's business.
Integrity
- Conduct ourselves with the highest ethical and professional standards.
- Honor commitments and promises.
- Never compromise our values for the sake of gain.
- Ensure our behavior is representative of the words we speak.
- Act with openness and honesty.
People
- Promote empowerment (attitude, skills, and opportunity) as the key to cultural change and customer service results.
- Support others in reaching full potential.
- Promote continuous improvement of strengths and challenges.
- Commit to the development of technical and soft skills.
- Inspire pride in people who work with us.
Operating Principles
We:
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Specialize in customer service and practice what we preach.
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Listen to our customers and actively look for ways to add value to every customer interaction.
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Guide our customers in challenging basic assumptions, exploring alternatives and taking calculated risks to achieve desired results.
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Recognize our responsibility to model best customer service practices and our values in how we do business.
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Believe effective change is a process, not an event.
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Use a “can-do” approach, meaning there are always options.
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Have guidelines instead of policies and believe our people can make decisions using sound judgement.
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Appreciate our customer’s business and do not take it for granted.
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Work as a team and every role is important.
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Believe and encourage innovation and “doing it differently” from the perspective of our customers getting what they want and need from our business.
